Shipping, Refunds & Returns
1. Shipping and delivery
SKANDI provides worldwide shipping in partnership with BRING and DHL. All goods ordered before 14:00 will be shipped the same day (Monday-Friday) and be delivered within 1-6 working days.
During periods of high demand and countries outside of Norway the delivery time may be longer.
Please check the shipping costs that apply for your country before you purchase.
You will receive SMS/E-Mail from our shipping partner, please answer this if you wish to make flexible changes while your purchase is on its way to you.
Refunds from returns will always be charged back on to the credit card that the original order was paid for with, within 4-10 working days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
According to the Consumer Purchase Act, you have a full right of withdrawal for 14 days after you have received your order.
If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Items marked as "made to order" is not possible to return.
To be eligible for a return, your item must be in the original packaging, unused and in the same condition that you received it. Swimwear, underwear and earrings can not be returned.
If you need to return any of your items, please contact us at firstname.lastname@example.org and you will receive the shipping label from us. Your payment excluding the shipping cost, will be refunded to you a soon as we receive your return.
In the event of a defect in the item, you must contact us at email@example.com to receive a complaint form that you have to fill out.
It is important that you as a customer carefully check your goods/products when you receive your shipment in order to verify that the products are correct and not damaged.
If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier.
If you receive your item and see that it is damaged or does not match the one you ordered, please contact us within 14 days from receiving the product.
Defective products returned to SKANDI should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit.
SKANDI has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.